Of course you do. But do you know how to ask questions the smart way? It is not as easy as it may sound.
If you ever happen to find a technical problem when dealing with computers (and I am ready to bet you will), you probably need to find a solution to this problem as quickly as possible. And whether you ask your company technical support, your IT vendor, your collegue or in an internet discussion group, the most important key to the response time and response quality is the way you ask your question.
In your Xanadu technical support team and in the CAD Forum discussion group we often face improperly formulated technical questions. Such questions are harder to answer and the problem takes longer to solve. There are several logical rules for asking technical questions (not only to hardware and software). If you follow these rules, you will get quicker and more precise answers and you will solve your problem more effectively.
A detailed overview of such rules was written by E.S.Raymond in the text
How To Ask Questions The Smart Way. It is worth reading.